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Technology · Careers at Diligent
Virtual Help Desk Support.
Make technology feel less complicated by helping colleagues get back to the work that matters.
Remote · United StatesFull-time2+ years experience
I'm interested The opportunity
Make an impact that moves us forward.
We're looking for someone who cares about doing the details well and making the people around them better. In this role, you'll contribute to the everyday work that keeps our customers' businesses in motion.
Skills you'll bring
- Troubleshooting
- Customer care
- Ticket management
What you'll do
- Respond to support requests through the help desk and communication channels.
- Troubleshoot common hardware, software, and account-access issues.
- Document solutions and keep ticket notes clear and useful.
- Escalate complex incidents and follow through to resolution.
What you'll bring
- Two or more years in IT support or a customer-facing technical role.
- Working knowledge of Windows, productivity suites, and remote support.
- Patient communication and a structured approach to troubleshooting.
A note on experienceIf this work excites you but your background doesn't match every line, we'd still love to hear what you bring.
Take the next step
We'd love to hear from you.
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